098 – A Predictable Customer Experience
Why is a predictable customer experience so important to creating a successful franchise prototype business?
Because…
You want people to keep coming Back
A Franchise Prototype is – a Predictable Business
That means…
- You have steady flow of income
- You have eliminated the feast or famine roller Coaster
Therefore, the way to create a predictable business – is to create a predictable customer experience.
If people love your business and can trust it – and depend on it – they will keep coming back.
Peter Drucker said, “The purpose of business is to create and keep a customer.”
If you want to be successful and prosperous…and rich, as a business owner – keep your customers coming back
People keep coming back to your business for one reason – they know what to expect and they have a great experience every time.
It doesn’t have to be a Ritz Carlton experience – simply a predictable experience.
